PopOut Support
Last updated: October 7, 2026
How does voting work?
During the nightly Active Window, swipe right on a venue to vote for it and left to pass. Votes feed the live leaderboard for your area, so you can see where tonight's energy actually is. Public leaderboards display aggregate counts. Friend features can show venues you've swiped on.
Why don't I see any venues?
PopOut builds your deck from your approximate location, so location permission must be enabled (Settings → PopOut → Location). Decks are also tied to the Active Window — outside it, the doors are closed until the next session. Coverage is rolling out city by city, so if you're in an area we haven't lit up yet, joining from the app helps us know where to go next.
How do college leaderboards work?
Verify your school by entering your .edu email in the app; we send a short-lived code to confirm it's yours. The free-text "university" field on your profile is display-only — only verified schools count for college leaderboards.
How do I delete my account?
In the app, go to Profile → Settings → Delete Account. Confirm your identity using the method you sign in with. When deletion completes, your account closes and your username is released. A failure is shown so you can retry. Some protective records, moderation evidence, venue content, and provider records remain; see the Privacy Policy below.
If you'd rather not do it yourself, email support@popouttonight.com from your account address to request deletion help. We may need to verify your identity before acting. Details on what we store, and what we keep after deletion, are in the Privacy Policy.
How do I report someone?
In the app, tap the ⋯ button next to anyone's name — on a friend's profile, a friend request, a search result or a suggestion — and choose Report. Pick a reason (inappropriate username or photo, impersonation, harassment, spam, or something else), add any detail you want us to see, and send. The person you report is never told who reported them.
We review every report within 24 hours. Reports go to a queue only our team can read — no one else on PopOut can see that you filed one. Depending on what we find, we remove the offending username or photo, or remove the account. We have zero tolerance for objectionable content and abusive behavior; see the Terms of Service.
If you'd rather reach a person directly, or you're reporting something urgent, email support@popouttonight.com. If someone is in immediate danger, contact your local emergency services first.
How do I block someone?
Same ⋯ menu, then Block. Blocking prevents new friend requests between both accounts and ends their friendship. Older app versions or previously loaded content may still show account information during the privacy rollout; every list or copy may not disappear immediately.
You can see everyone you've blocked, and unblock them, under Profile → Settings → Blocked Accounts. Unblocking removes your block; it does not restore a friendship or remove the other account's own block. The app does not show you who blocked you.
Blocking and reporting are separate: blocking changes your relationship with an account; reporting brings a concern to our team. If someone is behaving badly, you can do both.